The DSR AUTOMATICA products are supported by our team in New York City, in English; though there are team members who speak fluent Spanish, Italian, German, Mandarin, and Korean. The most effective way to receive product support is to log-in to the support site below, and create a support ticket in English describing your issue. This ticket will then be assigned to the most appropriate member of our support team, who will get back to you by phone or email, depending on which seems most efficient for your issue. Support hours are currently 9:30am to 6pm New York time, Monday through Friday. Keep a copy of your Client User Name and Password handy for contacting our team.